Legal Center

Subprocessors

Last updated 1 October 2026

When businesses use Alfred, we process their customer data on their behalf. We use the providers below to help deliver the service. Each is bound by confidentiality, security and data-protection obligations, and we remain responsible for them under section 9 of the Alfred Customer Terms.

Current subprocessors

ProviderPurposeData involvedLocation
DigitalOcean, LLC
PurposeHosts Alfred's application servers, database and backups
Data involvedAll Customer Data
LocationSingapore
OVH Singapore Pte. Ltd. (OVHcloud)
PurposeHosts the AI-quality monitoring tool (Langfuse) that we run ourselves
Data involvedTechnical diagnostics, and AI inputs and outputs including conversation content
LocationGermany
OpenAI, L.L.C.
PurposeAI models that generate replies, classify messages, extract knowledge and run voice calls
Data involvedConversation content and the business knowledge needed to answer itUsed under OpenAI's enterprise API plan; processing is subject to OpenAI's enterprise terms and privacy commitments.
LocationUnited States
Google LLC (Gemini API)
PurposeAI models that generate and check replies
Data involvedConversation content and the business knowledge needed to answer itUsed under Google's enterprise API plan; processing is subject to Google's enterprise terms and privacy commitments.
LocationUnited States
TypeSafe AI (Jev)
PurposeClassifies incoming messages, for example as an enquiry, booking request or spam, before Alfred replies
Data involvedIncoming message content
LocationUnited States
Groq, Inc.
PurposeSpeech-to-text for staff voice dictation in the dashboard
Data involvedDictated audio and its transcript
LocationUnited States
Functional Software, Inc. (Sentry)
PurposeError and performance monitoring
Data involvedTechnical diagnostics, which may include limited request data
LocationGermany
Resend, Inc.
PurposeSends account, alert and notification emails
Data involvedRecipient email addresses and email content
LocationUnited States
Stripe Payments Singapore Pte. Ltd.
PurposeSubscription billing and card payments
Data involvedBusiness billing contact and payment details
LocationSingapore and United States
Cloudflare, Inc.
PurposeBot protection on public sign-up and chat forms (Turnstile)
Data involvedBrowser and device signals, IP address
LocationGlobal network
ProviderPurposeData involvedLocation
DigitalOcean, LLC
PurposeHosts Alfred's application servers, database and backups
Data involvedAll Customer Data
LocationSingapore
OVH Singapore Pte. Ltd. (OVHcloud)
PurposeHosts the AI-quality monitoring tool (Langfuse) that we run ourselves
Data involvedTechnical diagnostics, and AI inputs and outputs including conversation content
LocationGermany
OpenAI, L.L.C.
PurposeAI models that generate replies, classify messages, extract knowledge and run voice calls
Data involvedConversation content and the business knowledge needed to answer itUsed under OpenAI's enterprise API plan; processing is subject to OpenAI's enterprise terms and privacy commitments.
LocationUnited States
Google LLC (Gemini API)
PurposeAI models that generate and check replies
Data involvedConversation content and the business knowledge needed to answer itUsed under Google's enterprise API plan; processing is subject to Google's enterprise terms and privacy commitments.
LocationUnited States
TypeSafe AI (Jev)
PurposeClassifies incoming messages, for example as an enquiry, booking request or spam, before Alfred replies
Data involvedIncoming message content
LocationUnited States
Groq, Inc.
PurposeSpeech-to-text for staff voice dictation in the dashboard
Data involvedDictated audio and its transcript
LocationUnited States
Functional Software, Inc. (Sentry)
PurposeError and performance monitoring
Data involvedTechnical diagnostics, which may include limited request data
LocationGermany
Resend, Inc.
PurposeSends account, alert and notification emails
Data involvedRecipient email addresses and email content
LocationUnited States
Stripe Payments Singapore Pte. Ltd.
PurposeSubscription billing and card payments
Data involvedBusiness billing contact and payment details
LocationSingapore and United States
Cloudflare, Inc.
PurposeBot protection on public sign-up and chat forms (Turnstile)
Data involvedBrowser and device signals, IP address
LocationGlobal network
ProviderPurposeData involvedLocation
DigitalOcean, LLC
PurposeHosts Alfred's application servers, database and backups
Data involvedAll Customer Data
LocationSingapore
OVH Singapore Pte. Ltd. (OVHcloud)
PurposeHosts the AI-quality monitoring tool (Langfuse) that we run ourselves
Data involvedTechnical diagnostics, and AI inputs and outputs including conversation content
LocationGermany
OpenAI, L.L.C.
PurposeAI models that generate replies, classify messages, extract knowledge and run voice calls
Data involvedConversation content and the business knowledge needed to answer itUsed under OpenAI's enterprise API plan; processing is subject to OpenAI's enterprise terms and privacy commitments.
LocationUnited States
Google LLC (Gemini API)
PurposeAI models that generate and check replies
Data involvedConversation content and the business knowledge needed to answer itUsed under Google's enterprise API plan; processing is subject to Google's enterprise terms and privacy commitments.
LocationUnited States
TypeSafe AI (Jev)
PurposeClassifies incoming messages, for example as an enquiry, booking request or spam, before Alfred replies
Data involvedIncoming message content
LocationUnited States
Groq, Inc.
PurposeSpeech-to-text for staff voice dictation in the dashboard
Data involvedDictated audio and its transcript
LocationUnited States
Functional Software, Inc. (Sentry)
PurposeError and performance monitoring
Data involvedTechnical diagnostics, which may include limited request data
LocationGermany
Resend, Inc.
PurposeSends account, alert and notification emails
Data involvedRecipient email addresses and email content
LocationUnited States
Stripe Payments Singapore Pte. Ltd.
PurposeSubscription billing and card payments
Data involvedBusiness billing contact and payment details
LocationSingapore and United States
Cloudflare, Inc.
PurposeBot protection on public sign-up and chat forms (Turnstile)
Data involvedBrowser and device signals, IP address
LocationGlobal network

Services you connect

These services are not our subprocessors. You choose to connect them, you hold the account, and their own terms govern how they handle data. Alfred exchanges data with them only as your configuration allows.

•

Meta (WhatsApp, Messenger and Instagram): Delivers messages between your customers and your connected business accounts or numbers.

•

Google Calendar: Checks availability and manages booking events in the calendar you connect.

•

Booking and business systems you connect, such as ClassCard: Exchanges booking and customer data with the account you authorise.

Changes to this list

We give customers at least 14 days’ notice by email before we add or replace a subprocessor, and update the date at the top of this page. Customers can object as described in the Customer Terms. To receive notices at another address, email [email protected].